Returns

Changed your mind

You can cancel your order for any reason within 14 days of receiving it. Tell us within those 14 days, then send the item back within a further 14 days, unused and in its original packaging.

We refund the price you paid and the standard delivery charge within 14 days of receiving the item back, to the card you paid with. Return postage for a change of mind is paid by you.

Faulty or not as described

If something arrives faulty, damaged or not as described, tell us within 30 days of delivery for a full refund, including return postage. After 30 days we will repair or replace it, or refund you if that is not possible.

Wrong size

If a size does not fit, contact us before sending it back and we will tell you the quickest way to exchange it.

How to start a return

Email support@passomondo.com with your order number. These rights are in addition to your legal rights under UK and EU consumer law.